Frequently Asked Questions

Find Your Answers Here

Shipping & Handling

We ship within Canada only at this time.

Orders are normally processed within 3 business days via Ground/Surface delivery.

  • Canada: 1–3 business days within Alberta, up to 7 business days nationally.

We’re happy to offer free shipping on orders of $50 or more within Canada only at this time.

Please note free shipping is not available to the Canadian territories (Yukon, Northwest Territories, Nunavut) or Atlantic provinces.

Note the following mail services for PO Boxes and rural addresses:

  • Chit Chats Canada Tracked: Recommended if you need to ship to a PO Box or rural address in Canada.
  • Chit Chats Select: Not suitable for PO Boxes or rural addresses.

All Canadian orders receive automatic tracking. International orders requiring tracking may incur additional fees.

Once shipped, you’ll receive an email with your tracking number (for orders with tracking).

Yes! Place your order and select “Edmonton Pick Up” as your shipping option. We’ll email you with instructions when it’s ready.

We are not responsible for lost packages due to incorrect address entry, damage in transit, or returned packages.

For incorrect or damaged items, contact us within 3 business days and keep all contents and packaging.

For a missing package, please contact the courier company to start an insurance claim.

Questions About Your Order

Due to the personal nature of our products, all sales are final. We cannot accept returns or offer refunds for reasons of hygiene and safety.

Mostly likely.  Email us within 24 hours with your name, order number, and requested changes, and we’ll see what we can do. In some cases, you may need to place a new order. Additional merchandise and shipping costs may apply.

This is rare, but if it happens, we will place the missing items on back order and ship them as soon as they’re available.

Keep your soap in a cool, dry place and allow it to drain between uses to extend their life.

Soaps will last up to 4 year, and sometimes longer if stored properly. The scent may fade slightly over time, but the soap will still work beautifully.

Other products will last up to 1 year.

Ingredients

Yes. Every product page includes a full ingredient list so you know exactly what you’re buying

We use high-quality, ethically sourced ingredients, including goat milk and tallow from trusted suppliers.

Never! All ingredients and products are cruelty-free.

No — our signature ingredient is goat milk and used in all products.

Yes, all our products are gluten-free.

Although rare, allergies are possible. Test on a small patch of skin first. If irritation occurs, discontinue use.

Yes — many customers with sensitive skin enjoy our soaps. We also offer unscented options. We recommend doing a patch test first.

Essential Oils & Fragrance Oils

Not necessarily. Both essential oils and fragrance oils can be safe when used properly and at skin-safe levels.

Essential oils are plant-derived, but “natural” doesn’t automatically mean gentler. Some essential oils are phototoxic (can increase sun sensitivity), and certain oils are not recommended for use during pregnancy or while nursing.

Fragrance oils, when responsibly formulated, can be just as safe. We use high-quality, skin-safe fragrance oils that are designed specifically for personal care products and meet strict safety standards.

Every scent we use — whether essential oil or fragrance oil — is carefully selected and used within IFRA (International Fragrance Association) guidelines for rinse-off and leave-on products.

For fragrance oils, we also choose formulas that are free from:

  • Parabens
  • Phthalates
  • Formaldehyde & formaldehyde-releasing agents
  • Mutagens & carcinogens

This means our scents are thoughtfully crafted to be skin-friendly, balanced, and appropriate for daily use.

Any scented product — natural or synthetic — can cause irritation for someone with very sensitive skin or specific allergies (like me).

Essential oils are highly concentrated and can be irritating if overused or if someone is sensitive to a particular plant oil. Some oils also require special care due to sun sensitivity (phototoxicity) or use restrictions during pregnancy or nursing.

Fragrance oils are blended to be consistent and gentle, and when used correctly, they are considered very safe.

Still, everyone’s skin is different, which is why we always recommend a patch test if you have sensitive skin or known sensitivities.

Yes – we understand that some individuals prefer or require fragrance-free products, and we are committed to offering gentle options for those needs whenever possible.

Other Questions

We accept major credit cards, and PayPal.

All prices are in Canadian dollars (CAD).

No, sales tax is not charged at this time.

Yes! We can create custom labels, scents, and packaging for weddings, parties, or corporate gifts.

We do. Please contact us with your business details for wholesale pricing.

By using the contact us form anytime. We aim to reply within 1–2 business days.

We are closed on all Alberta and Canadian statutory holidays. Messages and emails will be answered within 3 regular business days.